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General Guidelines For Résumés
HEADING: includes your name, address, phone number and email. (pleasing to the eye i.e., centered)
NAME: your name should be in bold and font size 14 to 18 (pleasing to the eye)
CONTACT INFO: address, phone and email should be the same size font as body of résumé
EMAIL: should be professional – for example,
HEADINGS: The headings in the résumé body should be bold and/or capitalized
OBJECTIVE: use a clear objective; include position, field and organization in which you wish to work
(Optional if not a targeted résumé)
HIGHLIGHTS OF QUALIFICATIONS / PROFILE / SUMMARY: should consist of 4-6 bullet points
including experience, training, technical and transferable skills and relevant information
EDUCATION: should be listed in reverse chronological order (most recent first)
EXPERIENCE: includes accomplishments as well as job duties and should be listed in reverse
chronological order (most recent first); include volunteer work as well as paid experience
EMPHASIZE RESULTS by using numbers, percentages, dollars, etc. to quantify and focus on
employer’s needs (see accomplishment statements handout)
READABILITY: avoid the use of too much technical information, jargon, acronyms or abbreviations
FONT: use standard fonts like Arial or Times New Roman (or consult our font handout); to use any
other font save document as PDF; no smaller than 10 point
LENGTH: résumé should be either 1 or 2 pages in length (should not have large empty space)
DO NOT INCLUDE: personal information (age, marital status, religion, disability, photographs)
REFERENCES: do not include references (unless required by the employer)
100% ERROR FREE (make an appointment with Career Services to review and proofread your résumé)
Casa Loma Career Services
Room C317
(416) 415-5000 ext: 4100
St. James Career Services
Room B-155
(416) 415-5000 ext: 3818
Waterfront Career Services
Room 017
(416) 415-5000 ext: 5301
OptimalResume – build cover letter, résumé or practice interview skills:
GBCareers – view job postings and events:
*Updated Sept 2017
Jennifer Braun
43 Daisy Lane, Toronto, ON M2B 1X9
OBJECTIVE: Co-op position as an Employment Benefits Assistant with ABC Financial

Over 2 years’ experience advising new immigrants on employment and labour issues;
over 3 years’ experience providing superior customer service and problem solving skills

Proven effective communication, organizational and administrative skills gained as an
Office Assistant; ability to work in a fast paced, high demand environment effectively

Highly knowledgeable of and experienced with Canadian Labour Laws, Collective
Agreements, Compensation and Benefits and the Ontario Human Rights Code

Proficient in Microsoft Word, PowerPoint, Excel, Outlook and Internet applications

Excellent communication skills in English and Mandarin (spoken and written)
Business Administration-Human Resources Diploma Program
Sept 2015-Present
George Brown College, Toronto, ON
Relevant Courses:

Employment and Human Rights Law

Labour Relations


Managerial Accounting
May 2014-Present
The North Chinese Community Centre, Toronto, ON

Counsel immigrants in labour relations (benefits), labour law (layoffs) and other
employment concerns

Attend to clients’ needs and respond to client issues and concerns in a respectful and
professional manner

Liaise with internal and external community organizations in the development and
implementation of new and improved immigration regulations and practices
Office Assistant
Aug 2012-May 2014
City Hall, Toronto, ON

Provided verbal and written translation services to over 1000 residents

Entered and retrieved data using Excel spreadsheets and kept accurate records of all
Jun 2010-Aug 2012
City Hall, Toronto, ON

Provided outstanding customer service in a busy, fast-paced environment with over 250
residents per seating

Communicated effectively with patrons regarding special dietary needs

Trained and provided leadership to 10 new employees per month
*Updated Sept 2017
Top 10 Job Interview Questions (…And How You
Should Answer Them)
By Jeff Gillis
1. “Tell Me About Yourself…”
This classic opening question should probably be put out to pasture but it’s still one of
THE most common interview questions you’ll face and it still seems to trip up a ton of
job seekers every year. (Plus I doubt it’s going anywhere soon, so you need to prepare
for it.) You can check out our article on tell me about yourself for more in depth info.

Keep your answer succinct and to the point.

Be work specific and tell the hiring manager about where you are now professionally,
what you have learned from your past work experiences and then talk about what
makes you excited about this specific opportunity.

Do your company research and find out exactly what strengths and qualities this
specific company is looking for and in your answer try and show the hiring manager you
possess them (You can discover these strengths or qualities in the job description or on
their website.)

Don’t dive into your life story.

The hiring manager doesn’t want to hear about you “growing up on 28th avenue down
the road from the Trader Joe’s and how it was a coincidence because you had a brother
named Joe! (etc…)”.

Don’t go on about experience you may have that isn’t related to the job you’re
interviewing for.

Focus on EES – employer needs, education, skills that you can appy
JEFF’S TIP: At the end of your answer try segueing into an insightful question for the
hiring manager that shows you understand exactly what issues or problems the
company is for looking for you to solve.
2. “Why Should We Hire You?”
This is another incredibly common question and it gives you a great opportunity to stand
out from the crowd and really show the hiring manager how you can help the company.
The key thing to remember here is: be specific.
Leverage your company research and the job description to find exactly why the
company is hiring someone for this position. What problem/pain points does the new
hire have to solve? You need to show that you are the perfect candidate that can solve
those problems/pain points.
We have written an in depth blog post on why should we hire you here.

Show the hiring manager that you are uniquely suited to filling this position. Be the
candidate that solves their “problems”.

Show you know some significant details about the company and their general practices
because you have researched the firm and are prepared.

Tell a “success story” that highlights how you have the ‘qualities’ needed to fill
their specific needs.

Don’t get discouraged if the hiring manager mentions that “they have lots of very well
qualified candidates…” before they lead into this question. (It’s a common “lead in”)

Don’t be too modest. This is your chance to shine. Make it count.

On the flip side don’t go too overboard and sound too arrogant.

Don’t be “wishy-washy” or too general with your answer.

Don’t answer with “why” you want the job. Answer with “why you are the perfect fit” for
the job.
3. “What Is Your Greatest Strength?”
This is a fairly straight forward question to handle. Talk about a “strength” that you know
the company puts a lot of value in.

Grab hold of the opportunity this question gives you. This question really lets you guide
the interview where you want it to go. This your chance to relate your most impressive
success story, so take advantage!

Highlight a strength that is crucial to the position. (As I mentioned earlier)

Find out from your company research and from the job description what strengths the
company puts a lot of stock into.

Don’t make claims that you can’t illustrate with a brief example or fact.

Don’t be overly modest but don’t claim to be Superman or Superwoman either.

Don’t name a strength that is irrelevant to the job at hand.
4. “What Is Your Greatest Weakness?”
This classic question freaks people out but it shouldn’t. As long as you pick a weakness
that isn’t a key competency for the job and you show that you have taken steps to
“work on it”, you will be fine. Don’t try and sidestep this question.
For a more thorough look at the what is your greatest weakness question click here.

Show that you are aware of your weakness and what you have done to overcome it.

Show that you are “self-aware” and that you have the ability to take steps to improve

Don’t you DARE answer with the cliche “I’m a perfectionist” answer or any other such
answer that the hiring manager can see right through.

Don’t highlight a weakness that is a core competency of the job. (Know the job
description “inside and out”.)

Don’t dodge this question.
5. “Why Do You Want To Work Here?”
The hiring manager is trying to get at your underlying motivations for wanting this job.
Are you here just for a paycheck or do you see yourself becoming an integral part of the
company and growing along with it? You need to show them that you want to become
“part of the family”. At the same time however, show how your “wants” coincide with
their “needs”.

Talk about specific things you like about the company. Do your homework before and
find out the needs of the company and talk about how you’re passionate about “fulfilling
those needs”.

Be complimentary. Most people enjoy being flattered. (Just don’t go overboard)

Show how your strengths perfectly align with the job position and company culture.

Don’t come off as a “hired gun” who may be gone in a few months.

Don’t say “because I need the money.” (You’d be surprised how many job seekers think
this is “cute” and actually answer this way. Don’t.)
JEFF’S TIP: Bring up something specific that you’ve found during your company
research phase and tie it in with your answer. For example, if you discovered that they
recently held an inaugural live event bringing together people from around the country in
their niche, bring it up!
The event (or anything else interesting you discover) can be an example of why you
admire the company and want to work for them. This tactic will help you stand out from
your competitors and get the hiring manager seeing you in the job already.
6. “Why Did You Leave Your Last Job?”
This question can really make a lot of job seekers nervous. If you were literally fired
from your last job, you’re going to have to own up to it and show what you learned from
the experience and what measures you have taken to address the reasons you were let
If you left voluntarily be sure to explain why. For example: You wanted a different
challenge. Hint: A challenge offered by the company and position you’re interviewing

If it was because you left voluntarily then reference a specific characteristic that the
company you are interviewing for has that you are attracted to. One that your
previous employer didn’t have.

If you were let go, be honest and explain the situation and own it. Explain what you
learned from the experience, because the interviewer knows you’re human, you make
mistakes, and just wants to see that you were able to do something about it

Words like “downsizing” and “budget cuts” and “bad economy” are good defenses if
they are true and are the reasons for departure from the job.

Don’t bash your last company or boss or anything along those lines.

Don’t say, “It’s time for a career switch and I’d like to try my hand at the job you are
offering” or “I’m tired of doing the same old thing.” Give a pointed, Positive reason for
why you want to head off in a new direction.

Don’t lie if you were fired.
7. “What Is Your Greatest Accomplishment?”
This is somewhat similar to the “what is your greatest strength?” question and can be
handled along the same lines. You want to pick an accomplishment that shows you
have the qualities that the company puts value in and that are desirable for the position
you’re interviewing for. The fact is you may have several accomplishments you could
pick from. Pick one that will have the most impact.

Talk about an accomplishment that exhibits how you will be a perfect fit for the company
and for the position you’re interviewing for.

Try and show some genuine passion when you’re talking about your accomplishment.

Don’t fall into the trap of thinking your accomplishment is “too small”. The fact is, relating
a small accomplishment that is inline with “what the company values” can be more
powerful than an unrelated accomplishment. (Remember: It’s not about you, It’s about
JEFF”S TIP: If your “greatest accomplishment story” highlights skills that would be
useful in the job you’re interviewing for (which it should!), then you can highlight that
fact. For example, if you were relating an accomplishment that centered around
“teamwork”, you could finish your answer with something like: “…which is why I’m so
excited for the possibility of working in this type of team environment. As you can see, I
think I thrive in collaborative situations and I’d love to bring that here to XYZ
8. “Describe A Difficult Work Situation And What You Did To Overcome It…”
This is one of those pesky behavior interview questions and is one of the most common.
You need to have a “success story” ready to go for this. Relate a story where you dealt
with a problem successfully. The key here is to pick a success story that shows you
exhibiting the qualities/skills required at the job and company you are interviewing for.

Pick an example that shows you tackling a problem that could arise at the new company
you’re interviewing for. This shows your value.

Be specific and fairly concise.

Use the S.T.A.R. Method (Situation, Task, Action, Result – Read our behavioral 101
article for explanation.)

Don’t bash anyone in your success story. (Coworker, boss or customer!)

Don’t ramble.
JEFF’S TIP: To really stand out, tell a success story that not only shows you handling a
problem that could arise in the position you’re interviewing for, but also shows you have
multiple other desired qualities you know from your research the company desires. For
example, you could tell a problem solving story about you handling a productivity
problem at your last job by exhibitingleadership and your ability to handle conflict
between coworkers. (In other words, combine multiple desired qualities into one
9. “Where Do You See Yourself In 5 Years?”
This question catches a lot of job seekers off guard because on the surface it seems
simple enough but when you dig a little deeper you’ll see that there are a couple of traps
you could fall into. YouDO want to show that you are an ambitious person BUT you
need to show that you don’t have your “head in the clouds” and are focused on the job
at hand.

Demonstrate when you answer the question your level of commitment to the position
they are interviewing you for.

After you have demonstrated your commitment to the role you are interviewing for,
outline a realistic growth strategy that is directly tied to the role you’re in and the needs
and values of the company.

Stress your interest in a long-term career at the company

Don’t exhibit ambition to the point of seeming like this particular job is just a “brief
stepping stone” for you. You need to show commitment.

Don’t say you want to be CEO of the company in 5 years.

Don’t say “Actually I want to be in YOUR seat within the next 5 years.” to the hiring
10. “Do You Have Any Questions For Me?”
Around 75 percent of job seekers will say “Nope, I think that’s everything” to this
Terrible response.
This question gives you a fantastic opportunity to stand out from the crowd and show
your knowledge and passion for the company or organization you are interviewing for.
Always have a few questions prepared and have one based around something you
found during your company research phase. Your questions

Focus your questions on the company and what you can do for them.

Ask about something you’ve discovered in your company research. This will show your
passion and knowledge of the company.

Ask if there is any reason the hiring manager wouldn’t hire you. (This can be a little
daunting to ask BUT can really pay off. It allows you to address something they may be
thinking in their head but haven’t brought up.)

Never say “No, I think I’m good.” Always have questions ready!

Don’t focus your questions on yourself and what you can get from them. (i.e.

Don’t ask questions that you could easily find the answer to.

Don’t ask about time off and benefits too early in the process.

Don’t ask how soon you can start applying for other positions in the company.
JEFF’S TIP: Just because the interviewer may often ask you this question at the end of
the interview doesn’t mean you shouldn’t ask any questions beforehand. In fact, one of
the best ways to turn the interview from an “interrogation” into a “conversation between
colleagues” is to ask questions throughout the interview. Asking questions throughout
will make the interviewer see you as part of the team already and it will calm your
nerves (if you have any) significantly.

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